Cofferral

Cofferral ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use Cofferral’s Role Simulations and Coffee Chats. You can start a Coffee Chat by inviting a Sharer directly or by posting a request through Career Support. This Privacy Policy also applies to related referral exploration features.

1. Information We Collect

1.1 Information You Provide

We collect the following information directly from you:

1.1.1 Account Information

Name, email address, personal background (e.g., education and professional experience), LinkedIn profile (required for Sharers, optional for Seekers), and account settings (e.g., preferred language, time zone, notification preferences).

1.1.2 Referral Exploration Materials

When you choose to explore a potential referral through the platform, you may submit materials such as your CV.

These materials become accessible to the selected Sharer at the time of request submission, provided the Sharer has opted to consider referrals. Access is revoked if the request is declined, withdrawn, expired, or if the associated Coffee Chat is canceled or unfulfilled.

Cofferral facilitates referral exploration but does not guarantee referral outcomes and does not act as an employment agency.

1.1.3 Direct Invitation Information

When you send a Direct Invitation, we may collect the identity of the Sharer you invite, availability, acceptance or decline status, proposed and confirmed scheduling information, and other information needed to arrange the Coffee Chat. Relevant invitation and scheduling information is shared between the applicable Seeker and Sharer.

1.1.4 Career Support Information

Career Support lets Seekers post requests in Cofferral’s Request Marketplace and connect with interested Sharers for a Coffee Chat.

When you publish a Request through Career Support, we may collect information you provide about the support you are seeking, such as Support Categories, professional field, target job titles, company, location, preferred language, visibility choice, availability, Request expiration, optional Cup Appreciation, and whether you wish to explore a Referral Opportunity. We may also associate relevant completed Role Simulations with a Request when this functionality is used.

Depending on the visibility option selected by the Seeker, a Request may be publicly accessible to anyone, including visitors who are not registered or signed in, or visible only to the selected Sharer and the Seeker who created the Request. Viewing a publicly accessible Request does not grant permission to respond. Responding is limited to users who meet the Platform’s applicable Sharer eligibility and approval requirements. Response, Participation, scheduling, and follow-up details are made available to the relevant Seeker and Sharer as needed to arrange and provide the Coffee Chat.

1.1.5 Role Simulation Inputs

When you participate in a Role Simulation, we collect:

Your written responses
Uploaded materials (if applicable)
Interaction data related to Role Simulation progression
Reflection responses
AI-generated summaries and feedback

These inputs are used to generate structured feedback, performance insights, and Role Simulation summaries.

1.1.6 Payment & Identity Verification

Payments are processed by trusted third-party providers. Cofferral does not store payment card details on its servers.

Canadian Sharers: Full name, residential address, and Social Insurance Number (SIN) are collected only if annual income exceeds $500 CAD, for T4A reporting purposes. This information is securely stored by Cofferral.
International Sharers: No tax-related documents are collected by Cofferral.

1.2 Automatically Collected Data

We automatically collect certain usage and technical data, including:

Coffee Chat history
Direct Invitation and Career Support activity, including invitations, Requests, responses, Participations, scheduling, follow-up, and referral-workflow history
Role Simulation history
Attendance and completion data, including cancellations, no-shows, participant join and leave timestamps, disconnection and reconnection events, and system-recorded completion times
Coffee Bean and Coffee Cup transaction records, including amounts placed in Pending status, deducted, released, awarded, or withheld under Platform rules
Engagement metrics (e.g., response time, punctuality, Role Simulation progress)
Device and browser information
IP address
Cookies and related technologies

1.3 Coffee Chat Recordings

Coffee Chats are automatically recorded (video and audio) to ensure service quality, resolve disputes, and assess Platform compliance.

Recordings are stored securely and are never shared externally unless you explicitly approve their use for career insight content (e.g., the Evergreen Rewards Program). You will always review and approve any final version before publication.

1.4 Role Simulation Data Processing

Role Simulations are powered by AI systems. Role Simulation conversations and interaction logs are securely stored for the following purposes:

Generating structured feedback and summaries
Quality assurance
Platform improvement
Compliance monitoring and abuse prevention

Role Simulation data is not publicly shared and is not used for marketing purposes without your explicit consent.

2. How We Use Your Information

We use your personal data to:

Operate and manage Role Simulations
Operate and manage Coffee Chats started through Direct Invitations or Career Support, including invitations, Requests, visibility, responses, Participations, scheduling, follow-ups, and related referral workflows
Enable referral exploration functionality available on the platform
Generate AI-based Role Simulation feedback and summaries
Determine Coffee Chat attendance and completion outcomes and administer applicable Coffee Bean deductions, releases, and Coffee Bean or Coffee Cup rewards under Platform rules
Use connection and reconnection records to operate Coffee Chats, investigate misuse, and resolve disputes
Calculate balances, earnings, and payments and maintain related transaction records
Comply with legal tax obligations (Canada only)
Improve platform functionality, reliability, and security
Provide customer support and service updates

3. How We Share Your Information

Cofferral does not sell or rent your personal data.

Your information is shared only in the following circumstances:

Other Platform Users: Request information is displayed according to the visibility option selected by the Seeker. Relevant Direct Invitation, Request, response, Participation, scheduling, and follow-up information is shared between the applicable Seeker and Sharer as needed to arrange and provide a Coffee Chat.
Payments: Payment processing and identity verification are handled by trusted third-party providers. Cofferral does not store payment card details.
Tax Reporting: Required tax data (including SIN where applicable) may be shared with the Canada Revenue Agency (CRA) for T4A compliance.
AI Infrastructure: Role Simulation data may be processed by trusted AI service providers under strict confidentiality and data protection agreements.
Service Infrastructure: Trusted cloud storage, hosting, analytics, and operational providers support platform functionality under confidentiality agreements.

4. Your Rights and Choices

Subject to applicable laws, you have the right to:

Access and correct your personal data through your account
Request account deletion and associated data removal by contacting support
Withdraw consent for optional submissions (e.g., referral exploration materials)

Certain data may be retained where required by law or for legitimate operational purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session integrity
Ensure platform security
Improve user experience
Conduct traffic analytics

You may disable cookies in your browser settings; however, some platform features may not function properly.

6. Data Retention

We retain personal data only for as long as necessary to fulfill legal, contractual, and operational purposes:

Financial and tax records are retained in accordance with applicable laws (e.g., up to 6 years for CRA compliance).
Account and profile information is retained while your account remains active and may be deleted upon request.
Coffee Chat recordings are retained for a limited period for quality assurance and dispute resolution.
Direct Invitations, Requests, responses, Participations, and related scheduling, attendance, completion, follow-up, and referral-workflow records are retained as needed to provide user history, administer Platform rules, prevent abuse, and resolve disputes.
Coffee Bean, Coffee Cup, balance, reward, and related transaction records are retained as needed for accounting, dispute resolution, fraud prevention, and compliance with applicable legal obligations.
Role Simulation data (including interaction logs and AI-generated feedback) are retained for user history continuity, quality assurance, and system improvement.
Career insight content approved for publication (e.g., Evergreen Rewards Program) may be retained as long as it remains actively in use.
Technical and analytics data may be retained in anonymized or aggregated form for security and performance monitoring.

7. International Data Transfers

Cofferral is based in Canada. Data processing primarily occurs in Canada and the United States.

If you are located in the European Economic Area (EEA) or another jurisdiction with cross-border data transfer requirements, appropriate safeguards—such as Standard Contractual Clauses (SCCs)—will be implemented to ensure compliance with applicable data protection regulations, including GDPR.

8. Security Measures

We implement appropriate technical and organizational safeguards to protect personal data, including:

Encryption in transit and at rest
Role-based access controls
AES-256 encryption for sensitive data (e.g., SINs)
Secure AI processing infrastructure
PCI-compliant third-party payment processing

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements, technology, or platform operations. Updates will be published with a revised "Last Updated" date.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy: Email: info@cofferral.com