Terms of Use

1.1 Role Simulations

Role Simulations are structured, AI-powered interactive experiences designed to reflect responsibilities and decisions associated with a specific role.

1.2 Coffee Chats

A “Coffee Chat” is a scheduled online meeting between a Seeker and a Sharer for professional discussion and guidance.

1.3 Ways to Arrange a Coffee Chat

1.4 Referral Opportunity

Referral Opportunity allows a Seeker to indicate that they would like to be considered for a referral after an eligible Coffee Chat, whether the Coffee Chat is arranged through a Direct Invitation or Career Support. It does not guarantee a referral or require the Sharer to provide or pursue one.

Cofferral defines service structure, pricing, credit systems, and user experience standards. Sharers support services as qualified collaborators within this structure. Cofferral does not act as an employment agency and does not guarantee employment or referral outcomes.

2.1 Seeker

All registered users begin as Seekers and may access Role Simulations and seek a Coffee Chat by sending a Direct Invitation or posting a Request through Career Support.

2.2 Sharer

Sharers are approved users who support Cofferral’s services. This may include contributing structured professional information that may support Role Simulations, hosting Coffee Chats, accepting or declining Direct Invitations, and responding to Requests. Only users who meet the Platform’s applicable Sharer eligibility and approval requirements may respond to Requests. Sharers retain full Seeker privileges.

3.1 Users of All Ages

The Platform is available to users of all ages, subject to applicable law. If you are under the age of majority in your jurisdiction, you may use the Platform only with the knowledge and support of a parent or legal guardian, as applicable.

3.2 Users Under 14

If you are under 14 years of age, your parent or legal guardian must provide any consent required by applicable law for Cofferral to collect, use, or disclose your personal information. Cofferral may restrict account creation or access to particular features until the required consent is obtained or verified.

3.3 Capacity and Paid Features

Nothing in these Terms permits a minor to enter into a transaction or exercise a civil right that the minor is not legally capable of undertaking alone. Where required by applicable law, a parent or legal guardian must authorize or complete purchases, payouts, or other legally significant actions on behalf of the minor.

3.4 Account Responsibilities

You are responsible for safeguarding your login credentials and for all activity conducted through your account. A parent or legal guardian who authorizes a minor’s use of the Platform is responsible for supervising that use and for any authorization or consent provided on the minor’s behalf.

4.1 Coffee Beans

Coffee Beans are Platform credits that users may purchase or receive under these Terms.

4.2 Coffee Cups

Coffee Cups are reward credits earned by Sharers through qualifying Coffee Chats. Coffee Cups cannot be purchased.

4.3 Transactions and Processing

5.1 Service Operation

Role Simulations are generated and delivered through Cofferral’s AI systems and may incorporate structured professional information provided by approved Sharers where applicable. Sharers do not participate in or supervise individual Role Simulation sessions.

5.2 Data and Storage

Role Simulation responses, summaries, and interaction logs may be securely stored for quality assurance, compliance monitoring, and Platform improvement.

5.3 Public Role Simulation Certificate

After completing a Role Simulation, a user receives a public Certificate. The Certificate displays certain information from the user’s Platform profile together with selected performance highlights from the Role Simulation. Detailed responses and interaction logs are not displayed on the Certificate.

Because the Certificate is publicly accessible, it may be viewed and shared by others. By completing a Role Simulation, the user acknowledges this public availability. The Certificate confirms completion and presents selected highlights only. It does not guarantee employment, a referral, or any other outcome, and it does not constitute an endorsement by Cofferral or any Sharer.

6.1 Duration and Direct Invitation Pricing

For a Coffee Chat arranged through a Direct Invitation, each 15-minute unit costs the Seeker 15 Coffee Beans and rewards the Sharer with 1 Coffee Cup when the Coffee Chat qualifies for the standard reward. Longer displayed Coffee Chat durations are priced and rewarded in corresponding 15-minute units.

Cofferral may suggest a Coffee Chat duration, but the suggestion is not mandatory. Any Coffee Chat duration displayed on the Platform will be a multiple of 15 minutes.

6.2 Cancellation by a Seeker

If a Seeker cancels more than 24 hours before the scheduled start time, the Pending Beans are released to the Seeker and no cancellation compensation is issued to the Sharer.

A Seeker may cancel from 24 hours before the scheduled start time until 10 minutes before the scheduled start time. A cancellation within this window is a “Late Cancellation.” In that window, 20% of the Pending Beans are deducted from the Seeker and the same number of Coffee Beans is credited to the Sharer as cancellation compensation. The remaining Pending Beans are released to the Seeker. Cancellation compensation is issued in Coffee Beans, not Coffee Cups.

After the 10-minute cancellation cutoff, cancellation is not available. If the Seeker does not attend, the Coffee Chat is treated as a Seeker no-show and Section 6.4(a) applies.

6.3 Cancellation by a Sharer

A Sharer may cancel a Coffee Chat until 10 minutes before the scheduled start time. If the Sharer cancels within the permitted cancellation window, all Pending Beans are released to the Seeker and the Sharer receives no Coffee Beans or Coffee Cups in connection with the cancelled Coffee Chat. No Bean- or Cup-based penalty is imposed on the Sharer.

A Sharer cancellation made from 24 hours before the scheduled start time until 10 minutes before the scheduled start time is a Late Cancellation. Repeated Late Cancellations may affect the Sharer’s performance metrics, account visibility, or Platform standing. The Coffee Chat is recorded as cancelled, not completed.

After the 10-minute cancellation cutoff, cancellation is not available. If the Sharer does not attend, the Coffee Chat is treated as a Sharer no-show and Section 6.4(b) applies.

6.4 Attendance, Completion, and No-Shows

The Coffee Chat room opens 10 minutes before the scheduled start time and remains available through the scheduled end time. If at least one participant remains in the room after the scheduled end time, the Coffee Chat may continue. Once the room becomes empty after the scheduled end time, it closes and cannot be re-entered.

A 15-minute grace period begins at the scheduled start time. A participant who does not join within 15 minutes after the scheduled start time is treated as a no-show.

Once both the Seeker and the Sharer have joined, the Coffee Chat is treated as completed for payment and reward purposes. All Pending Beans are deducted from the Seeker, and the Sharer receives the Coffee Cups ordinarily awarded for the Coffee Chat. A later departure or disconnection does not change this settlement.

6.5 Free Coffee Chats

Where a Coffee Chat is designated as free, there is no Bean-based cancellation or no-show penalty and no corresponding Bean compensation or Coffee Cup reward. Repeated no-shows or Late Cancellations may still affect account visibility, performance metrics, or Platform standing.

6.6 Operational Records and Enforcement

Cofferral may use attendance records, join and leave events, connection data, Coffee Chat activity, and other Platform event data to determine cancellation, no-show, completion, and reward outcomes, investigate misuse, and resolve disputes. Repeated no-shows, Late Cancellations, or misuse of Coffee Chat features may affect account visibility, performance metrics, or standing.

6.7 Recording and Monitoring

Coffee Chats may be recorded for quality assurance, compliance, and dispute resolution. Recordings are securely stored and not publicly shared without explicit participant consent.

7.1 Publishing a Request

A Seeker may publish a Request through Career Support. Every published Request is public and may be viewed by anyone, including visitors who are not registered or signed in.

7.2 Responding and Participation

Only eligible, approved Sharers may respond to a Request. Each response creates a separate record between the Seeker and Sharer (a “Participation”). A response does not itself create a Coffee Chat; the Coffee Chat is formed only after the Seeker selects and confirms a response.

7.3 Coffee Chat Rules

Coffee Chats started through Career Support follow the same cancellation, attendance, completion, no-show, recording, and enforcement rules described in Section 6.

7.4 Cup Appreciation

A Seeker may choose how many Coffee Cups of Appreciation to offer for a Participation. Each Coffee Cup requires 15 Coffee Beans, and the eligible Sharer receives the number of Coffee Cups offered, subject to the completion and attendance rules in these Terms.

If no Cup Appreciation is offered, no Beans are placed in Pending status, no Bean-based penalty or compensation applies, and no Coffee Cups are awarded for that Coffee Chat.

8.1 Seeker Interest and Sharer Discretion

Referral Opportunity records only the Seeker’s interest in being considered for a referral. It does not create a formal referral request, guarantee a referral or employment outcome, or require the Sharer to discuss, pursue, or provide a referral. Any referral decision remains entirely at the Sharer’s discretion.

8.2 Coffee Chat Rules and Current Platform Scope

A Direct Invitation Coffee Chat associated with Referral Opportunity follows Section 6. A Coffee Chat arranged through Career Support follows Sections 6 and 7. Referral Opportunity does not change the applicable Coffee Bean, Coffee Cup, cancellation, attendance, no-show, or completion rules.

8.3 Compliance and Responsibility

If a Sharer independently decides to consider or provide a referral, the Sharer is responsible for complying with applicable law and the policies of their current or former employer. Cofferral does not control referral decisions and does not guarantee any referral or employment outcome.

9.1 Sales Taxes

Cofferral collects applicable sales taxes where required by law. Applicable sales tax is calculated at checkout based on the user’s billing region.

9.2 User Tax Responsibility

Users are solely responsible for understanding and fulfilling their own tax obligations arising from their use of the Platform, including income reporting and applicable local taxes.

9.3 Sharer Income Reporting – Canada

Canadian Sharers must provide a valid SIN once annual payouts exceed CAD $500. Cofferral does not withhold income tax.

9.4 Sharer Income Reporting – Other Jurisdictions

Sharers outside Canada are responsible for complying with local tax reporting obligations. Cofferral may provide income summaries for self-reporting purposes.

13.1 Grounds for Suspension

Cofferral may temporarily freeze or permanently suspend accounts under circumstances including:

• (i) Repeated Late Cancellations, no-shows, misuse of Coffee Chat features, unprofessional conduct, or violations of Community Standards.
• (ii) Suspected fraud, identity misrepresentation, or abuse of platform features.
• (iii) Failure to provide required tax or verification documentation (e.g., SIN).
• (iv) Extended inactivity, defined as no login activity for a continuous period of 24 months.

13.2 Notice and Review

Users will be notified of enforcement actions where reasonably practicable and may contact support to request review. Account access may be restored once the issue is resolved and any required documentation is provided.

13.3 Effects of Suspension

During suspension:

• (i) Coffee Cup withdrawal, conversion, and, where available, donation functions may be disabled.
• (ii) Newly generated rewards may be withheld until the account is reactivated.
• (iii) Cofferral is not responsible for delays or issues caused by outdated, incorrect, or compromised payout account information associated with a suspended account.